At Wilpac, we value customer satisfaction and believe in providing exceptional service. From installation and training to maintenance and technical support, our experienced team is dedicated to helping you get the most out of your packaging machines. 


Our packing machine is 12 months under warranty. Most of components are free-replacement warranty(PLC, Servo controller, Servo motor, Touch screen, cylinder). But the client needs to pay the DHL fee. Artificial and   thunder strike damage is beyond the scope of the warranty. Spare parts are not in the warranty time.

After sale service

Oversea service for our engineer is available. Clients need to afford the visa, tickets, accommodation, hotel and 100 USD per day. The problem components are free during the warranty time.

Technical support

We will be a consultant for clients about the technical problem before order, provide drawing specification, design customized project, analyze and solve technical problem.

Operation training

We are pleased to receive client's technician to our factory and learn the operation course, take photo or video.

We sincerely to cooperate with you!